AI agents in support and sales, RCS as a channel, the EU AI Act in practice. Concrete, worked examples, no marketing filler.https://chatmerce.eu/enhttps://chatmerce.eu/en/blog/one-agent-two-channels/https://chatmerce.eu/en/blog/one-agent-two-channels/Surgeons at Great Ormond Street copied an F1 pit stop and cut handover errors by 42%. The same mechanic quietly breaks customer communication when you run one bot on your website and another one on the phone.Fri, 21 Aug 2026 00:00:00 GMTchannelscustomer serviceomnichannelhttps://chatmerce.eu/en/blog/ai-act-chatbot-disclosure-obligation/https://chatmerce.eu/en/blog/ai-act-chatbot-disclosure-obligation/From 2 August 2026, Article 50 of the EU AI Act requires that people know they are talking to an AI. No transition period. What that actually means if you run a chatbot.Tue, 28 Jul 2026 00:00:00 GMTAI Actcompliancechatbothttps://chatmerce.eu/en/blog/rcs-vs-sms-what-changed/https://chatmerce.eu/en/blog/rcs-vs-sms-what-changed/RCS replaces SMS inside the phone's default messaging app — nothing to install. Since 2026 it works between iPhone and Android too. What that gives a business, and what not to promise.Tue, 28 Jul 2026 00:00:00 GMTRCSchannels