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AI agents in support and sales, RCS as a channel, and the regulations worth getting ahead of.
RSS feed- 21 August 2026
Ferrari, a children's hospital, and two different answers for the same customer
Surgeons at Great Ormond Street copied an F1 pit stop and cut handover errors by 42%. The same mechanic quietly breaks customer communication when you run one bot on your website and another one on the phone.
Read - 28 July 2026
Your shop's chatbot and the AI Act: what has to be true on 2 August
From 2 August 2026, Article 50 of the EU AI Act requires that people know they are talking to an AI. No transition period. What that actually means if you run a chatbot.
Read - 28 July 2026
RCS vs SMS: what's actually different, and why it's worth a look now
RCS replaces SMS inside the phone's default messaging app — nothing to install. Since 2026 it works between iPhone and Android too. What that gives a business, and what not to promise.
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